Shipping policy

Open Storehouse Shipping Policy

Last Updated: September 3, 2026

Thank you for shopping with Open Storehouse. We work to provide reliable shipping and clear delivery expectations for every order. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received. Processing times may vary depending on the product, order volume, holidays, or product availability.

Business days are Monday through Friday, excluding federal holidays.

Shipping & Estimated Delivery

Estimated delivery times are provided during checkout or with your order information when available.

Delivery times vary depending on the product, destination, fulfillment location, and shipping carrier. Some items within the same order may be shipped separately and arrive at different times.

Any delivery dates displayed are estimates and are not guaranteed unless expressly stated otherwise.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed at checkout before payment.

Certain products or promotions may qualify for free shipping.

Tracking Information

When tracking is available, customers will receive tracking information after their order has shipped. Please allow time for the carrier's tracking system to update after a shipping label is created.

Multiple Shipments

Because Open Storehouse offers a variety of products, an order containing multiple items may be fulfilled from different locations. As a result, you may receive more than one package and tracking number for a single order.

There is no additional shipping charge solely because we divide an order into multiple shipments unless otherwise disclosed before purchase.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Open Storehouse is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses supplied by the customer.

Carrier Delays

Once an order has been transferred to the shipping carrier, circumstances outside our control may occasionally cause delays. These may include severe weather, carrier disruptions, high seasonal shipping volume, natural disasters, or other transportation issues.

We will make reasonable efforts to assist customers experiencing delivery problems.

Lost, Missing, or Damaged Packages

If your tracking information shows an unusual delay, your package appears to be lost, or your order arrives damaged, please contact us promptly with your order number and relevant details or photographs.

We will review the situation and, when appropriate, work with the carrier or fulfillment provider to determine the available resolution.

Please do not discard damaged products or packaging until your request has been reviewed, as photographs or the original packaging may be required for a shipping claim.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

Check around the delivery location and with other members of your household.
Check with neighbors, your building office, front desk, or mailroom when applicable.
Allow up to 24 hours, as carriers occasionally mark packages delivered shortly before actual delivery.
Contact the shipping carrier using your tracking number.

If you still cannot locate the shipment, contact Open Storehouse and we will assist you with determining the appropriate next steps.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation or modification once an order has entered processing, been submitted for fulfillment, or shipped.

International Shipping

International shipping availability, costs, delivery estimates, customs duties, taxes, and import fees may vary by destination and product.

When international shipping is offered, customers are responsible for any applicable customs duties, taxes, or import charges unless otherwise stated at checkout.